Customer Service/ Warranty Representative

JOB DESCRIPTION

AML Flooring is seeking a Customer Service/Warranty Representative to join our team. This position requires someone who is self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast paced environment while achieving high levels of customer satisfaction.

As a representative, you will act as a liaison between the homeowners and the company to identify and determine the warrantable status or validity of service requests. The Warranty Service Representative will do repairs and minor touch ups as needed and is accountable for scheduling and coordinating needed subcontractor warranty repairs. The Warranty Representative is also responsible for educating the homeowner on the importance of preventive maintenance and ensure proper documentation and sign-off of work.

RESPONSIBILITIES

· Coordinate and schedule repairs with contractors and customers accordingly.

· Resolve problems that arise during or after installation.

· Communicate between internal departments to ensure all warranty jobs are scheduled properly, include the right details, and have the correct materials needed.

· Schedule appointments to efficiently to ensure all homeowners are served in a timely manner.

· Follow up with homeowners and builders when jobs are completed regarding warranty issues, repairs and material or quality issues.

· Performing minor repairs.

QUALIFICATIONS

· A positive attitude and superior verbal communication skills are essential.

· Strong organizational skills.

· Minimum of two years of construction experience or customer service, residential construction preferred.

· High school diploma or GED required. Associate’s degree in Construction Management or related field or applicable work experience preferred.

· A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment.

· Valid driver’s license and dependable personal transportation for daily regional travel required.

No phone calls, if interested please email: [email protected]